P31 Experience has been purpose built as a Customer Experience and Service hub that constantly adjusts and conforms itself to the needs of customers. We believe that customers run the economy of any value delivering business and as such, CX has to be the most strategically useful business function, especially with today’s new breed of high demanding customers. We advice on strategy for your CX and Service and other solutions to make sure your organization delivers an expectational experience and service to your customers.
We empower businesses to lead in a transformative, unique and exceptional way.
We expand the minds of our clients by walking them through behaviors and patterns that drive customer experience and dig out underlying issues that have created barriers to achieving excellence.
An empowered workforce creates a better and functioning workplace culture. We pave the way for our clients businesses and its employees in a way that instills greater trust in leadership, creativity, ownership which overall improves retention.
All these can not be accomplished without having the right tools, processes and incentives. We step in by ensuring our clients have all its unique needs to provide a seamless customer experience.
Customer Experience Audit
Let’s check out what is working and what is not.
We analyse and compare your performance from the perspectives of your customers and employees, uncovering gaps, challenges, and pain spots. The Audit gives you a precise action plan for delivering CX excellence.
Our Empower me Training
Invest in your employees, invest in your business.
Every organization is required to train and upskill its employees as often as required. Our training and education style is solely tailored to the needs of our clients. We run a short action planning session with your team to pinpoint gaps and areas of concern. Our needs analysis test also enables us to identify areas for training.
Nothing really makes sense to us without research.
Thinking of starting a customer focused business? Or are you already in the game but need more information about your competitors or industry at large? We help Business to Customer (B2C) businesses carry out market research activities depending on their needs in areas of understanding the customer types, new market penetration, market expansion, and service upgrades and many more.
Think CX think Digital
Let’s explore areas where digital transformation can have a big impact on your company’s CX. When we build a technology solution for you, our goal is to create end-to-end services that foster great experiences for you to achieve excellence.
Customer Journey Mapping
A walk in the customer’s shoes brings a whole new perspective
One of the most important tools in CX is customer journey mapping because you have to walk in your customers’ shoes to understand what they go through and see their business from the customer’s perspective and when they’re interacting with your organisation.
The Customer-Focus Workshop
Our workshops are designed and tailored based on the needs of customer-centric organizations around the world. The workshop is perfect for large team bonding, retreats, stakeholders training and yearly or quarterly review sessions.
Having been exposed to expectational customer service, the modern customer expectation has now been heightened.
With our wealth of knowledge and experience in the hospitality industry, we help businesses find areas where they can retain their customers by improving their customer service policies, actions and activities.
A well-trained workforce is vital to the success of any company. Companies with well trained employees can add value in new ways and stay in sync with the company’s vision and mission. Lack of training leads to disengaged employees who either fall below their capabilities or leave the company lagging.
We provide training that can elevate performance across the board, from business owners to management and employees. We offer training in a variety of areas including customer service, communication, understanding customers, troubleshooting and overall- management training. The training is customized towards the company’s customer needs, company/ product goals and vision.
The ultimate success occurs when employees are aligned with the company’s objectives; this is possible when employees have trained appropriately.
‘’Invest in your company’s future by investing in your employees today.’’